This page is designed to help instructors use INSPIRE and INSS as
teaching and training tools. We invite you to write to us after reading
this document, using the feedback box at the bottom of the page.
- Introductory notes
- Setting up the experiments
- Assignments and exercises
- Handouts and materials for participants
INSPIRE and INSS are used by students with very different backgrounds
from all over the world. INSPIRE has been used in Information Systems,
Decision Science, Management Science, and in Policy and
International Business courses as well as by students in English as a
Second Language (ESL) classes.
We have done our best to make the systems functionally useful for
training and testing while also making them attractive to students. The
purpose of this page is to provide course instructors and educators
whose students use either the INSPIRE or INSS systems, with notes on how
assignments are being set up for different courses, how the systems have
been used, what tasks or assignments students were given, etc.
Please note that although we have had almost 200 users since the
system was inaugurated, it is only recently that the system has been
used as a student training and evaluation tool. Therefore, at this point
we do not have too many suggestions and hope that you will contribute
your own to this page. We will be happy to acknowledge any such
contributions. We also welcome any comments and suggestions you may
have.
We should point out that we record students' exchanges for our study
on cross-cultural communication and decision making. The negotiators
are paired anonymously and partners could be from anywhere across the
world. Please do not make any comments to the negotiators about
anonymity or about partners. Each individual is implicitly free to
develop whatever relationship he or she wishes, including introducing
themselves to each other through INSPIRE or maintaining full anonymity.
In the rest of this page we will refer only to INSPIRE although
everything we say applies to INSS as well.
2.1 Small groups, advanced students
You may want students to contact us individually and request a
negotiation partner for negotiations. This can be done with:
- small or medium size groups of students,
- students who have basic knowledge of computers and Internet browsers, and
- students who have their email accounts.
In this case you may want to point out to students that it may take
us several days to find a negotiation partner. Therefore, students
should contact us as early as possible.
2.2 Large groups, executive courses
INSPIRE has been used with participants of the executive courses and
groups of ESL students. Individuals in these situations often do not have
email accounts and may have
very limited knowledge of computers and browsers. In these cases, the
course instructor (or a teaching assistant) contacted us to arrange the
session, provided an
introductory session and supplied the students with handouts which can be
printed from the Web. The following is a suggested list of steps to be
followed.
2.2.1 Early preparation
At least a week before experiments, we need a list containing the following
information for each participant:
- Login
name
A single word without any special characters. Preferably not
their real name, however anything is acceptable. Best selected by
each participant, however the instructor may assign names if that is
more convenient.
- Real name
Optional, not important, but may help clear mixups if
people choose similar login names.
- Password
Optional, not necessary unless you expect that
users might log into their counterpart's account.
- E-mail address
Optional, desirable. If an e-mail address is
provided, INSPIRE can inform the participant when some activity
occurs (e.g. an offer from a counterpart). If e-mail addresses
are not used, you will have to arrange for the participants to
necessarily log into INSPIRE at least once every two days to check
whether there has been any activity. Such an arrangement may be
desirable in any case, even if e-mail addresses have been
provided.
There are two ways to collect this information. We can set up a Web
page on which each participant can submit a form with the required
information, then you only have to ensure that all participants do this
before the beginning of the negotiation period (otherwise valuable
time will be lost waiting for accounts to be set up). Alternatively,
you can collect (or generate) the information yourself and mail it to
us.
Once you have given us this list, we will respond confirming that the
accounts have been set up and the participants randomly paired (either
within the group or with people from outside the group, anywhere in the
world). If we've received e-mail addresses, we can contact participants
directly.
We will also assign a negotiation
name to each participant, often a name in common for everyone.
This is used to ensure uniqueness of negotiations since a user can, in
general, conduct multiple negotiations simultaneously.
2.2.2 Final preparation
A day or two before the experiments, the following checklist of
activities may be carried out.
- Participants who are totally new to the Web will require basic
instruction on using Netscape. They may even need to be told how to use
your computers. A handout on "Getting Started" in your local setup would
probably be very useful. We can supply you with a draft that you can adapt to your needs.
- All participants need to be given the URL of the INSPIRE home
page. It may help if INSPIRE is already bookmarked in all copies
of Netscape in your laboratory.
- If you encounter network problems connecting to Carleton, try using the
IP address "134.117.12.53" in place of "www.business.carleton.ca" in the
URL of INSPIRE's home page.
- Confirm that JavaScript has been ENABLED under the Options->Security
menus in all your copies of Netscape. Disabled JavaScript or an old
version of Netscape (pre-2.0) are the usual causes for complaints
that "the buttons don't work" and "there's text missing or garbage
on the screen".
- You may want to explain the initial steps during which the negotiation
issues are ranked depending on the students' backgrounds and interests.
They should understand that these rankings are used for their own
benefit and participants should not try to manipulate them.
- You may provide the participants with a set of the handouts and other
materials that we have prepared. The list of the
materials is given below.
Here are a few examples of the possible assignments with INSPIRE
and INSS. We would appreciate your suggestions and comments.
INSPIRE and INSS are the first systems of their kind. Possible questions that
students may address are:
- Design issues of a Web-based negotiation support system.
- Ease of use.
- Elements and enhancements that would make the system more
expressive and easier to use.
- Can the system be used for real-life negotiations?
- How the system can be used in collaborative work.
- The role of graphical output on decision making. (Both systems
represent the negotiation dynamics in terms of a chart which may
impact the user's perception of his/her negotiation and
concessions made by both parties.)
In general, the systems can be used to evaluate the applicability of decision
theoretic techniques in negotiation and individual decision making:
- Utility construction based on conjoint analysis.
- Efficiency and Pareto-optimal solutions.
- Pareto-optimal solutions are introduced only in the post-negotiation
phase. That is, users achieve a compromise without the system's
help in terms of constructing a joint utility and suggesting
joint improvements. Is this a detriment or not?
- Negotiation support based on decision theory.
INSPIRE provides an excellent opportunity for direct interaction with a
counterpart from another culture. Since each student conducts his/her
own negotiations, the negotiations can provide a rich base for
cross-cultural comparisons. Some of the relevant issues include:
- Comparative management.
- The impact of value-based assumptions on inter-cultural processes.
- Negotiation processes.
- Cross-cultural communication.
- Decision making.
- International strategy.
The case around which INSPIRE is built links a manufacturer with a
potential overseas supplier. It introduces students to the details of
strategy implementation as well as the cross-cultural implications of
global strategies. The negotiation experience can be used to motivate
discussions of:
- Bargaining with strategic partners.
- International strategy.
- Implementation.
- Negotiation in a global environment.
- Multiple criteria decisions.
- Logistics in international strategy.
- Reading and following instructions.
- Introduction of such concepts as criteria and ranking.
- Can be used for reading charts.
- Promotes the use of e-mail on a specific topic.
- Can be used for writing reflective journals in which students
analyze their decision making and reflect on the process.
- Allows students from different backgrounds to become familiar
with computing and communication technologies used by mainstream
and regular students.
As part of a course, ESL for Academic Purposes (Intermediate
Level), Margaret Kersten from the School of
Linguistics and Applied Language Studies, Carleton University, has
prepared a set of materials for an INSPIRE assignment. Click here for details.
4. Handouts and materials for participants
We have prepared a set of materials which may be printed and handed
out to the participants. Alternatively, you may provide the participants
with the Web addresses from which these materials can be retrieved.
Comments, suggestions and criticisms are all most welcome! Please
enter them below. We would especially appreciate your writing to us with
your observations and experiences. Please tell us how your students used
the system and how you incorporated it into your course.
Thank you!
Last modified: Sat Dec 28 23:44:49EST 1996
by RJR.
Please send us your comments!